Privacy Policy

Last updated: October 17, 2025

This Privacy Policy describes how Protize (“we”, “us”, “our”) collects, uses, shares, and safeguards information in connection with our website, products, and services (the “Services”). By using our Services, you agree to the practices described here.

1) Information We Collect

A. Information you provide to us

  • Account details (name, email, password), if you sign up or contact us.
  • Business information you share when requesting proposals, demos, or support.
  • Content and files you upload or send to us (e.g., attachments, messages, form inputs).
  • Billing details (handled by our payment processors—Protize doesn’t store full card numbers).

B. Information collected automatically

  • Log data: IP address, browser/OS, referring URLs, pages visited, timestamps, and error logs.
  • Device & usage data: interactions with pages and features for performance and reliability.
  • Cookies / localStorage: to remember preferences, enable core functionality, and measure usage.

C. Information from third parties

  • Authentication providers (e.g., OAuth SSO) if you use them to log in.
  • Analytics, monitoring, and support tools that help us run our Services.

2) How We Use Information

  • Provide, operate, and improve the Services.
  • Personalize content and experiences, where applicable.
  • Communicate with you about updates, security alerts, and administrative messages.
  • Respond to inquiries and provide customer support.
  • Monitor reliability, troubleshoot issues, and prevent fraud, abuse, or security incidents.
  • Comply with legal obligations and enforce agreements.

3) Legal Bases (EEA/UK)

Where applicable, we process personal data on these bases: (i) performance of a contract; (ii) legitimate interests (e.g., securing and improving Services); (iii) consent (e.g., certain cookies/marketing); and (iv) compliance with legal obligations.

4) How We Share Information

  • Service providers that help us host, analyze, deliver emails, process payments, and provide support. They are bound by confidentiality and use restrictions.
  • Business transfers in the event of a merger, acquisition, or reorganization.
  • Legal reasons to meet applicable laws, regulations, or lawful requests.
  • Aggregated or de-identified data that does not identify you.

Common processors we may use

  • Hosting/CDN & infrastructure (e.g., cloud providers)
  • Analytics & monitoring (e.g., privacy-respecting analytics, error tracking)
  • Email delivery and customer support tooling
  • Payment processing (if you purchase services)

We will provide a current list of sub-processors upon request.

5) Cookies & Similar Technologies

We use essential cookies for authentication and security, and optional cookies for analytics and performance. You can control cookies through your browser settings. Some features may not function properly without essential cookies.

6) Data Retention

We retain personal data only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it using reasonable measures.

7) Security

We employ industry-standard safeguards (e.g., TLS in transit, access controls). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8) International Transfers

If you access the Services from outside the country where we host or process data, your information may be transferred internationally. We implement appropriate safeguards for such transfers where required.

9) Your Privacy Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict the processing of your personal data; to data portability; and to object to certain processing. You may also withdraw consent where processing is based on consent.

To exercise rights, contact us at support@protize.com. We may need to verify your identity to respond. If we are unable to resolve a concern, you may have the right to contact your local data protection authority.

10) Additional Disclosures for California Residents

If you are a California resident, you have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of certain disclosures. We do not “sell” personal information as defined by the CCPA/CPRA. You may authorize an agent to make requests on your behalf, subject to verification.

12) Third-Party Sites & Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date, and for material changes, we may provide additional notice. Your continued use of the Services after changes signifies your acceptance.

14) Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal data, contact:

Protize

Email: support@protize.com