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Real-Time Merchant Notifications: How Telegram Alerts Improved Our Uptime and Wallet Monitoring

How Protize uses Telegram bots to deliver real-time alerts for merchant wallet updates, failed transactions, and server downtime — improving response time and merchant trust.

Protize Engineering • Oct 17, 2025

#notifications #telegram #wallet #monitoring #real-time

In today’s fast-moving digital payment landscape, real-time merchant notifications are no longer optional — they’re essential.
At Protize, we implemented Telegram-based alerts to notify merchants instantly about wallet updates, payment failures, and server downtime — helping businesses react faster and maintain operational continuity.

Telegram bot notifications concept

🚀 Why Real-Time Notifications Matter

Merchants handle thousands of transactions daily. Without timely alerts, critical issues — such as low wallet balances or server failures — can go unnoticed until it’s too late.

Key Benefits

Prevent Transaction Failures: Automatic alerts when the wallet balance drops below a set limit.
Faster Issue Resolution: Notify merchants immediately about failed payments or downtime.
Transparency & Trust: Keep merchants informed 24/7 — improving confidence in the system.

Real-time alerts bridge the gap between backend systems and merchant actions, ensuring smooth payment flow even during peak load.

Businessman checking mobile phone for Telegram alert

💬 Why We Chose Telegram

We wanted a platform that’s fast, secure, and universally accessible. Telegram met all three criteria — offering both speed and simplicity.

Advantages of Telegram Integration

🕐 Instant Delivery: Messages arrive faster than email or SMS.
🔒 Secure Communication: End-to-end encrypted chats keep alerts private.
🌍 Multi-Device Support: Merchants can receive alerts on desktop or mobile.
🤖 Bot Automation: Using the Telegram Bot API, we automated alerts for every event type.

With Telegram, our merchants get direct, personal notifications — no complex dashboards required.

⚙️ How It Works

Here’s a simplified view of our real-time notification architecture:

Event Triggers: When a wallet balance changes, a payment fails, or a downtime event is detected.
Alert Service: The backend pushes event data into a message queue (BullMQ).
Telegram Bot Service: Processes the event and sends formatted messages to the merchant’s chat.
Merchant Receives Notification: Instantly — no refresh, no delay.

Example Notification Message

🚨 LOW WALLET BALANCE ALERT 🚨

Merchant: PayPro Pvt Ltd
Current Balance: ₹3,254
Threshold: ₹5,000

Please top-up your wallet to avoid payment disruption.

🧠 Types of Merchant Notifications

We categorize notifications into four key types for clarity and actionability:

1. 💰 Low Wallet Balance

Triggered when the wallet falls below a threshold.
Goal: Prevent failed transactions.

2. ❌ Payment Failures

Sent when a transaction fails at the acquirer or PSP level.
Goal: Enable faster troubleshooting.

3. 📊 Success Rate Drop

Tracks changes in overall success rate per acquirer channel.
Goal: Detect performance issues early.

4. 🔴 Server Downtime Alerts

Triggered by heartbeat monitors when servers or APIs go down.
Goal: Immediate visibility into infrastructure problems.

Monitoring dashboard showing uptime metrics and alerts

🔧 Best Practices for Notification Systems

From experience, here’s what makes a notification system truly reliable:

🎯 Segmentation: Send alerts only to relevant merchant groups.
⚡ Prioritization: Highlight critical issues like failed payouts.
📬 Consistency: Use uniform templates and emojis for readability.
🔁 Reliability: Implement retries and backoff in case of Telegram API delays.
🔐 Security: Secure API tokens and avoid hardcoding credentials.

By combining these with clear design and event-based triggers, we created a lightweight yet robust real-time alerting engine.

📈 Outcome

Since deployment, Telegram notifications have significantly improved our merchant operations:

87% reduction in downtime response time.
65% faster wallet top-ups after low balance alerts.
Near-zero missed payment failure acknowledgments.

Real-time visibility not only improves reliability but builds merchant trust — a core principle for us at Protize.

Person monitoring system metrics on tablet with Telegram alerts

🏁 Final Thoughts

Building real-time notifications isn’t just about pushing messages — it’s about empowering merchants to act at the right time. Telegram gave us the right mix of simplicity, reliability, and global reach to make that happen.

“A well-informed merchant is a confident merchant.” — Protize Engineering Team

Protize Engineering continues to refine our real-time monitoring stack — ensuring every alert is actionable, secure, and instant.

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